Special Event

Severance Music Center

Severance is Cleveland’s musical home for symphonic music and other presentations, including the Jack, Joseph and Morton Mandel Concert Hall and Reinberger Chamber Hall. We are strongly committed to making everyone feel welcome. The doors to Severance open three hours prior to most performances.

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Accessibility Services

Below is a list of the features and services that The Cleveland Orchestra has made available in the Jack, Joseph, and Morton Mandel Concert Hall at Severance for this concert.

Wheelchair Access & Seating

Our venue’s seating has reserved special areas for those attending with the use of a wheelchair. These seating options are available during your seat selection across seating price levels. Ushers are available to assist, especially in the event of a General Admission concert.

There is barrier-free entry to Severance Music Center with automatic sliding doors at our garage entrance on Lower Level One in the CWRU Campus Center Garage. There is an elevator for wheelchair access in the center of the garage for traveling from Lower Level Two (the lowest level) to Lower Level One (the level of our arrival entrance). The Euclid Avenue entrance to Severance is best suited for wheelchair entry, with a convenient drop-off area designated at the curb.

Companion Wheelchair Seating

Wheelchair companion seating is available for purchase online and through Severance Ticket Services. Look for a "C" shape on the seating map when making your selection. 

Assistance for the Deaf or Hard of Hearing

Infrared Assistive Listening Devices (ALDs) are available without charge for most performances in the Jack, Joseph, and Morton Mandel Concert Hall. Please request one in advance online or by calling the House Manager’s office. You will be asked to provide a driver’s license or ID card upon arrival, which will be held until the return of the device. Head Ushers can explain how to use the ALD.

Interpretive services may be available for certain events at Severance.  Prior arrangements should be made four weeks in advance. Appropriate seat locations may be necessary. TTY line access is available at the public pay phone in the Security Office located at the garage entrance.

Assistance for the Blind or Persons with Low Vision

Large Print Programs are available for most Cleveland Orchestra performances in the Jack, Joseph, and Morton Mandel Concert Hall.  These are available at the Coat Room locations or from Head Ushers on each level of the Concert Hall, and at Concert Previews.

For select vocal performances, Braille texts may be available on request with 2 weeks’ notice.

Service Animals

Trained guide dogs and service animals are welcome at Severance. If you have any questions, please contact the Ticket Office or the House Manager.

Restrooms

All Smith Lobby restrooms are fully accessible. In addition, private family-accessible restrooms are located in the Smith Lobby and off the Dress Circle Lobby.

Additional Information

The Cleveland Orchestra is strongly committed to making our facilities and performances accessible to all patrons. For more information regarding all of our accessibility services, please visit our Accessibility page.