Our commitment to your Health & Safety
Steps we are taking to ensure your visit is safe & inspiring
The Cleveland Orchestra is committed to creating a comfortable, enjoyable and safe environment for our guests, musicians, volunteers and staff.
We have adopted safety protocols to ensure your visit to Severance Music Center is safe and enjoyable. These protocols are in effect now, and will be reviewed regularly to follow the latest public health recommendations. For up to date information, please bookmark this page and visit before you attend your next performance.
Enhanced Cleaning Procedures
High-touch areas, including countertops, door handles and elevators, are cleaned and sanitized regularly. In addition, seating areas and corresponding lobbies are disinfected with CDC-approved aerosol sprays after each performance. Hand sanitizer stations are provided throughout Severance.
Enhanced Ventilation
Severance has updated its HVAC filtration and circulation systems to meet the guidelines of local public health authorities and recommendations from the Cleveland Clinic.
Blossom Bag Policy
The Cleveland Orchestra has implemented a public safety policy at Blossom Music Center this summer, in consultation with and at the recommendation of the Summit County Sheriff's Office. For the safety of our valued audiences, staff, musicians, and volunteers, all bags, purses, and coolers will be searched for items that may affect public safety, to include firearms, explosive devices, and large weapon knives.
Inspections are limited to items that may affect public safety and do not include food and beverage. The size of bags, purses, or coolers is not limited.
Inspections will take place at tram loading stations and main gates. We will do everything to be as quick and efficient as possible, but we encourage guests to arrive early and allow ample time to enter the Blossom grounds.
The Cleveland Orchestra is committed to providing a safe environment for audiences, staff, musicians and volunteers and we are looking forward to the 2022 Blossom Music Festival Season.
If you have questions about this policy, please contact Guest Experience at [email protected].
Ticket Wallet App (Paperless Tickets)
After purchasing tickets, guests are encouraged to access the free Cleveland Orchestra Ticket Wallet app to gain instant, secure, and paperless access to their reserved concert tickets. For more information, visit our Ticket Wallet page.
All protocols are in accordance with the guidelines from the State of Ohio and Summit County health department, and in consultation with the Cleveland Clinic.